Privacy Policy

 

This Privacy Policy describes in what manner we process your personal data.
You may find all detailed information regarding collection, processing and use of your Personal data below.

This Privacy Policy discloses the privacy practices for VICCI Cream Cambodia operated by Vccilab Natural Cosmetics Co., LTD (hereinafter – referred to as “VICCI”, “Company” or “We” or “PRODUCT”). We are committed to protecting your privacy and encourage you to periodically review this page to be informed of how we protect the information you disclose to us. If you believe that PRODUCT is not abiding by our posted privacy policy, please contact us.

This Policy (together with Terms and Conditions) governs our collection, processing and use of your Personal data.

Your privacy is very important to PRODUCT and our customers’ trust remains our priority. This policy has been prepared for the purpose of asserting our commitment to protect the confidentiality, security of information we hold about our customers and to inform you of our practices with regard to the collection, use and disclosure of personal data that you provide to PRODUCT.

This policy applies each time you provide us with personal data, either while you making purchase order online by filling our purchase order form through our Website or at any other time Vicci collects, uses, discloses or keeps your personal data.

PERSONAL DATA WE COLLECT

Personal data is information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

We do not consider personal data to include information that has been anonymized or aggregated so that it can no longer be used to identify a specific natural person, whether in combination with other information or otherwise.

We collect personal data from you when you make purchase order online by filling our purchase order form through our Website or at any other time PRODUCT collects, uses, discloses or keeps your personal data.

We collect personal data from you and any devices (including mobile devices) you use when you: provide us information on a purchase order form through our Website, or when you otherwise correspond with our Customer Service via phone Email Customer Service

Some of this personal data, such as a way to identify you, is necessary to make the Purchase Order and, in the result, to conclude a transaction.

IDENTIFICATION OF PURPOSES

PRODUCT collects various personal details, such as your first name, last name, postal address, e-mail address, telephone number, credit card number, credit card holder, expiration date of the credit card, cvv code of the credit card as well as statistics on your visits to our Website for the purposes set out herein. This personal data is mandatory for the purposes of conducting a transaction and for making a delivery of goods ordered by you.

COLLECTION: PRODUCT collects only personal data which is necessary for the following purposes:

  • To provide you with PRODUCT products;
  • To confirm the transactions that you make with PRODUCT;
  • To confirm your orders;
  • To ensure the delivery of your orders;
  • To communicate with you to inform you of the status of your orders, the availability of a product;
  • To answer your questions regarding your orders;
  • To meet the legal and regulatory requirements in force;
  • To offer you products to meet your needs;
  • To learn your views, interests and suggestions on our products;
  • To present you with offers;
  • To ensure continuous improvement of our products so that they meet your expectations;
  • To send you our offers and promotions by mail, e-mail, text message or any other means of communication;
  • To compile statistics on our clients;
  • To recover sums due;
  • Your telephone number: it allows us to contact you to discuss issues regarding delivery of products ordered by you.

PRODUCT is committed to obtaining information on its clients by fair and lawful means. If we have to collect personal data for purposes other than those identified above, we undertake to give advance notice to our client and to obtain the necessary permissions for the collection, use and disclosure of such personal data, where appropriate.

HOW WE USE YOUR PERSONAL DATA

PRODUCT use information that we collect about you or that you provide to us, including any personal data:

We use your personal data to contact you about your purchases and our Products, provide you customer service, and to detect, prevent, mitigate and investigate fraudulent or illegal activities.

The following is a summary of how and according to which legal bases we use your personal data.

We use your personal data to comply with our legal obligation, protect your vital interest, or as may be required for the public good. This includes:

  • To provide payment processing and account management, operate, measure and improve our business, keep safe, secure and operational, and customize site content that includes Products that you may like in response to actions that you take.
  • To contact you regarding your Order, to troubleshoot problems, resolve disputes with your Order:
    • When contacting you for such purposes as outlined above, we may contact you via email, telephone, SMS/text messages, postal mail.
    • When contacting you via telephone, to ensure efficiency, we may use autodialed or pre-recorded calls and text messages as authorized by applicable law. Message and data rates may apply.
  • To prevent, detect, mitigate, and investigate fraud, security breaches or other potentially prohibited or illegal activities.
  • To enforce our Terms and Conditions, this privacy notice, or other policies, and to monitor restrictions of applicable laws.

CHILDREN’S PRIVACY

This Website is not intended for people under the age of 16. We never collect or maintain information at the Website from the persons we are informed in a proper way to be under 16. We do not knowingly collect personal data from persons under the age 16. If you are under 16, do not use or provide any information on this Website, make any purchase through the Website or provide any information about yourself to us, including your name, address, telephone number, e-mail address and any other information.

CONSENT

PRODUCT ensures that it makes known to its clients, through this Policy, its Website or its employees, the purposes for which personal data is collected, used and disclosed. By providing personal data to PRODUCT you authorize us to collect, use and disclose such personal data in accordance with this Policy and as permitted or required by law.

You may at any time refuse or withdraw your consent to the collection, use or disclosure of your personal data by contacting us in any of the ways listed below.

COOKIES

Our Website is also designed to be particularly attentive to the needs of our customers. It is for this reason, among others, that we make use of cookies. Cookies are intended to indicate that you have visited our Website. Cookies are therefore used by our Website for the sole purpose of improving our personalized customer service offer. You can refuse cookies or change their acceptance settings by configuring your browser.

Our Website also uses AdWords and Google Analytics Remarketing List for Google Display Network. With Google, we use proprietary cookies (like Google Analytics cookies) and third party cookies (like DoubleClick cookies) in order to adapt, optimize and deliver ads based on your past visits. Therefore, Google can display our ads on other Webites that you visit.

You can disable DoubleClick cookies by visiting Google Display Network via the Ad Settings page at google.com/settings/ads. Please note that if you disable all cookies, you will not enjoy all the features on our WebSite.

YOUR RIGHTS AND CHOICES

PRODUCT respects your right to privacy: it is important that you are able to control your personal data . You have the following rights:

Your rights What does this mean?
The right to be informed You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data , and your rights. This is why we are providing you with the information in this Privacy Policy.
The right of  access You have the right to access, and receive a copy of, any personal data  we hold about you (subject to certain restrictions). In exceptional circumstances we may charge a reasonable fee for providing such access but only where permitted by law.
The right to  rectification You have the right to have your personal data  rectified if it is incorrect or outdated and/or completed if it is incomplete.
The right to  erasure/right to be forgotten In some cases, you have the right to have your personal data  erased or deleted. Note this is not an absolute right, as we may have legal or legitimate grounds for retaining your personal data.
The right to  object to direct marketing, including profiling, and any processing based on our legitimate interests You can unsubscribe or opt out of our direct marketing communication at any time. The easiest way to do this is by clicking on the “unsubscribe” link in any email or communication we send you. In circumstances where you have the right to object to profiling or any processing based on our legitimate interests, you should contact us using the details below.
The right to withdraw consent at any time for and personal data  processing based on consent You can withdraw your consent to our processing of your personal data  when such processing is based on consent. Where you withdraw your consent, this does not affect the lawfulness of our processing before your withdrawal.
The right to object to processing based on legitimate interests You may object at any time to our processing of your personal data  when such processing is based on our legitimate interests.
The right not to be subject to a decision based solely on automated decision-making Where we use your personal data  to make an automated decision about you, you have the right to object to our decision. Your right does not apply if: (i) you gave us your explicit consent to use your personal data  to make our decision; (ii) we are allowed by law to make our decision; or (iii) our automated decision was necessary to enable us to enter into a contract with you.
The right to lodge a complaint with a supervisory authority You have the right to contact the data protection authority of your country in order to lodge a complaint against our data protection and privacy practices. Do not hesitate to contact us at the details below before lodging any complaint with the competent data protection authority as we will always seek to resolve your complaint in the first instance.
The right to data portability You have the right to move, copy or transfer personal data  from our database to another. This only applies to personal data  that you have provided, where processing is based on a contract or your consent, and the processing is carried out by automated means.
The right to restriction This right means that our processing of your personal data  is restricted, so we can store it, but not use nor process it further.It applies in the following limited circumstances set out in the General Data Protection Regulation:the accuracy of the personal data  is contested by you, for a period enabling PRODUCT to verify the accuracy of the personal data;the processing is unlawful and you object the erasure of your personal data  and request PRODUCT restricts the ways in which it processes your personal data;PRODUCT no longer needs your personal data  for the purposes of its processing, but you require the personal data  for the establishment, exercise or defence of legal claims;You object to PRODUCT ’s processing of your personal data based PRODUCT’s legitimate interests, pending the verification whether the PRODUCT’s legitimate grounds override your rights and freedoms.
The right to deactivate cookies The settings from the Internet browsers are usually programmed by default to accept cookies, but you can easily adjust it by changing the settings of your browser or, where available, by using the tools on our websites.Many cookies are used to enhance the usability or functionality of a website; therefore disabling some types of cookies may prevent you from using certain parts of our websites.If you wish to restrict or block all the cookies which are set by our websites, please use the tool available on the particular website (if applicable), or refer to the Help function within your browser to learn how to manage your settings within your browser.

We rely on your consent to process personal data  to send promotional emails and to place cookies on your devices. In some cases, PRODUCT may process personal data pursuant to legal obligation or to protect your vital interests or those of another person.

HOW LONG WE KEEP YOUR PERSONAL DATA

We will retain your personal data for a period of three years if you do not request to delete your personal data.

How long we retain personal data can vary significantly based on our legal obligations. The following factors typically influence retention periods:

  • How long is the personal data needed to provide you support with the Products you have ordered? This includes such things as maintaining and improving the performance of our products, keeping our systems secure, and maintaining appropriate business and financial records. This is the general rule that establishes the baseline for most of our data retention periods.
  • Is the personal data sensitive? If so, a shortened retention time is generally appropriate.
  • Have you provided consent for a longer retention period? If so, we will retain data in accordance with your consent.
  • Are we subject to a legal, contractual, or similar obligation to retain your personal data? Examples can include mandatory data retention laws in the applicable jurisdiction, government orders to preserve data relevant to an investigation, or personal data retained for the purposes of litigation.

After it is no longer necessary for us to retain your personal data, we will make anonymization of your personal data.

SECURITY MEASURES

PRODUCT maintains an adequate level of physical, procedural and technical security in its offices and on its premises reserved for the storage of personal data. PRODUCT thus limits access to your personal data to employees who must necessarily have access to it in order to fulfil their functions. Records containing personal data on paper are kept in locked filing cabinets, access to which is restricted to authorized personnel. Personal data on electronic media is protected by technical and technological means, such as passwords, firewalls, anti-virus software and other protection software, as well as by the encryption of certain data thus preventing loss, theft, unwanted intrusions, improper use, unauthorized changes and malicious attacks. PRODUCT ensures that its servers are kept in a secure environment and its IT infrastructure is managed by specialists who ensure that data is protected. All employees of PRODUCT are trained and made aware of the importance of protecting the confidentiality of personal data.

We use industry-standard encryption to protect your data in transit by SSL/TLS protocols.

NOTIFICATION OF CHANGES

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the Website will signify your acceptance of any adjustment to these terms.  You are therefore advised to re-read this statement on a regular basis

This privacy policy was last updated on 01 January 2020 and this version is in line with the new GDPR guidelines

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